·         Flokati-Shag will gladly accept any return | exchange within 14 days. (After you receive your order)

·         Please call customer service BEFORE you return your order for proper credit.

·         There is a 20% re-stocking fee for all CUSTOM ORDERS that are returned.

·         Shipping costs are the buyer’s responsibility unless otherwise specified.

·         All shipping costs are deducted from returns.

·         All returns must be in their ORIGINAL CONDITION -as new.

·         Returns with animal hair or debris embedded will not be accepted.

          Customer Service: 1-800-844-5345