• ·         Flokati-Shag will gladly accept any return | exchange within 14 days. (After you receive your order)

    ·         Please call customer service BEFORE you return your order for proper credit.

    ·         There is a 20% re-stocking fee for all CUSTOM ORDERS that are returned.

    ·         Shipping costs are the buyer’s responsibility unless otherwise specified.

    ·         All shipping costs are deducted from returns.

    ·         All returns must be in their ORIGINAL CONDITION -as new.

    ·         Returns with animal hair or debris embedded will not be accepted.

              Customer Service: 1-800-844-5345