- Flokati-Shag will gladly accept any return | exchange within 14 days. (After you receive your order)
- Please call customer service BEFORE you return your order for proper credit.
- There is a 20% re-stocking fee for all CUSTOM ORDERS that are returned.
- Shipping costs are the buyer’s responsibility unless otherwise specified.
- All shipping costs are deducted from returns.
- All returns must be in their ORIGINAL CONDITION-as new.
- Returns with animal hair or debris embedded will not be accepted.
- Customer Service: 1-800-844-5345
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